Owner Terms of Service

1. The platform and your role

Vehicle Broker Hub manages reservations, customer communications, verification, contracts, payments, and owner payouts for its network of rental websites. Vehicles are independently owned and operated. You remain responsible for your vehicle, its lawful rental use, its condition, and fulfilling the arrangements you accept. A listing, account, or rental submission does not guarantee approval, assignments, bookings, or earnings.

2. Owner accounts and truthful information

• Use your genuine identity and accurate business, contact, and payout information. Keep it current and respond to platform requests related to your rentals.
• You must own each listed vehicle or have legal authority to make it available for rental, including any required permission under a lease, financing arrangement, or business agreement.
• Provide genuine ownership, registration, insurance, and identity records when requested. Do not submit false, altered, expired-as-current, or stolen documents.
• Protect your account and do not share access with unauthorized people. Notify support promptly if you suspect unauthorized access.

3. Adding and maintaining a vehicle listing

• Accurately describe the actual vehicle: identification, year, make, model, trim, seating capacity, color, equipment, mileage, condition, availability, and pickup address.
• Use real photos of that vehicle and only content you own or have permission to use. Do not advertise a TV, seating layout, color, or other feature the vehicle does not have.
• Do not conceal damage, defects, restrictions, or anything material to a customer’s booking. Update your listing when its information changes.
• Keep availability accurate. Do not commit the same vehicle to overlapping rentals or submit a vehicle you cannot supply.
• You authorize the platform to display your submitted vehicle information and photos to market and arrange rentals. We may request supporting records and decline or remove unverifiable listings.

4. Safety, registration, and insurance

Keep every vehicle registered, legally compliant, properly maintained, and insured for its intended rental use. You are responsible for confirming that your policy permits that use; a personal auto policy may not cover rentals. Platform verification or a customer’s purchased coverage does not replace your obligations or guarantee insurance coverage. Each insurer’s policy terms govern coverage.

• Do not offer or release a vehicle with an unresolved safety recall or a known unsafe or unlawful condition.
• Provide a clean, roadworthy vehicle with functioning seatbelts, safety equipment, and all promised amenities.
• Promptly report breakdowns, damage, insurance changes, or any issue that could affect an upcoming or active rental.

5. Accepting rentals and honoring the booked vehicle

Review the dates, local pickup and return times, vehicle requirements, locations, services, and agreed owner payout before submitting or accepting a rental. A submission is not an assignment; wait for platform confirmation. Once assigned, honor the confirmed arrangements and promptly tell support if you cannot fulfill them.

• Supply the approved vehicle and promised features. The customer’s originally booked vehicle requirements do not change merely because another vehicle is assigned.
• Do not make an unapproved substitution. Any permitted exact-match swap must follow the platform process before contract signing; other changes require support review and any required customer approval.
• Do not change the vehicle after contract signing on your own. Do not misrepresent a different vehicle as the one booked.

6. Pickup, delivery, and one-way returns

• Use the approved, on-file pickup address. Unless delivery is included, the vehicle’s pickup location must meet the platform’s permitted distance from the rental city.
• Honor any confirmed airport delivery, collection, or other delivery service. Airport delivery alone does not make a reservation one-way.
• For a one-way rental, follow the separately confirmed drop-off city and full address. Do not assume the customer returns to the pickup location.
• Keep pickup and return addresses separate. Obtain platform approval before changing locations, delivery arrangements, or fees.
• Coordinate handoff details with the customer and notify support promptly about delays or location problems.

7. Verification and handing over the keys

Do not release a vehicle until you receive the platform’s confirmation that the customer’s required documents have been verified. A document being uploaded is not verification approval. The required contract, payment, and coverage checks must also be complete; contact support if anything is unclear or the clearance email has not arrived by pickup time.

• Check that the driver at handoff matches the authorized driver’s verified license. Do not hand keys to an unapproved driver.
• Document interior and exterior condition, fuel level, and mileage at pickup and return with clear photos and written records.
• Explain the vehicle’s fuel type, operation, and any approved restrictions without changing the rental agreement.

8. Customer communication and privacy

Coordinate practical handoff and vehicle questions directly with the customer, professionally and respectfully. Vehicle Broker Hub is the source of truth for reservation confirmations, contracts, payment requests, changes, and cancellations. Keep material rental issues recorded through the platform and monitor your registered email, messages, and owner account.

• Do not negotiate customer pricing, deposits, fees, or extensions outside the platform.
• Use customer contact information and documents only for the authorized rental. Do not sell, share, screenshot, download, or store driver documents outside the platform.
• Do not harass, threaten, discriminate against, or pressure customers to approve a charge or withdraw a complaint.

9. Payments and owner payouts

All customer rental payments and platform-handled fees must go through Vehicle Broker Hub. Do not collect cash, request a direct transfer, charge a customer’s card yourself, or redirect a reservation off-platform to avoid the platform’s rules. Never request full card details from a customer.

Your compensation is the agreed owner payout and any separately approved owner adjustments, not the customer’s rental price. Keep the required payout setup accurate and complete. Payout eligibility and timing follow your applicable owner agreement and the platform’s recorded payment status; listing a vehicle or requesting an extra charge does not itself create an entitlement to payment. Raise payout questions with support. These terms do not introduce new payout deductions, forfeitures, or penalties.

10. Extra charges, evidence, and prepaid services

• Request cleaning, damage, toll, fuel, late-return, or mileage charges through the reservation’s extra-charge process, subject to the rental agreement.
• Provide a truthful explanation, clear supporting photos or records, and the actual amount requested. Do not fabricate, duplicate, or inflate a charge.
• Do not request a fuel charge when the customer has purchased prepaid fuel. Do not charge again for any service already paid for or included in the booking.
• The customer has 24 hours to approve or decline an owner-initiated charge. No response means the request expires and goes to an administrator for review—not automatic approval or automatic charging.
• A charge may proceed only after explicit customer or administrator approval through the platform. A submitted or approved request is not proof that payment has been collected.

11. Damage, incidents, and returns

Record the actual return time, location, fuel, mileage, and condition. Report damage to support within 24 hours of return, and submit the supporting records promptly. Damage charges submitted more than seven days after the trip ends may be denied. For accidents or other incidents, prioritize safety, contact emergency services when needed, and seek a police report where appropriate.

Cooperate with support and the applicable insurer. Use genuine before-and-after evidence and invoices; do not claim pre-existing damage as new damage, stage an incident, seek duplicate recovery for the same loss, or promise that insurance will pay. Customer responsibility and coverage are determined by the rental agreement, applicable policy, supporting evidence, and law.

12. Changes, cancellations, and unavailable vehicles

Handle date changes, extensions, vehicle changes, and cancellations through the platform. Date-change pricing is recalculated using the applicable vehicle daily rate and new rental duration, and requires owner approval and any required customer approval. Do not agree to a different duration or price privately.

If you cannot provide a confirmed vehicle, contact support immediately rather than cancelling or abandoning the rental yourself. Support handles reassignment and customer notifications. Customer refunds and any owner cancellation entitlement follow the policy applicable to that booking and your owner agreement; owners must not promise refunds, keep customer deposits, or impose their own cancellation charges. Repeated failure to fulfill confirmed rentals may lead to account review.

13. Fraud and prohibited conduct

Fraud, attempted fraud, and knowingly misleading conduct are strictly prohibited, whether committed by an owner or someone acting on the owner’s behalf.

• No false identities, impersonation, unauthorized accounts or payment methods, forged documents, or misleading ownership claims.
• No vehicles you lack authority to rent, deceptive photos, concealed safety defects, false features, or knowingly false availability.
• No fabricated rentals, sham bookings, collusion, staged damage, altered receipts, inflated mileage, duplicate charges, or false insurance claims.
• No off-platform collection of rental fees, diversion of platform bookings, or unauthorized changes to pricing and terms.
• No false evidence in a payment dispute or insurance claim. Good-faith disputes and rights protected by law remain permitted.

Report suspected fraud or unauthorized activity to support promptly and cooperate with reasonable requests for authentic records.

14. Review, restrictions, and enforcement

If we reasonably suspect fraud, unsafe conduct, or a violation, we may investigate, request evidence, decline submissions, remove listings, restrict access, or suspend or terminate an owner account. We may report suspected unlawful activity and cooperate with lawful requests consistent with applicable law. An owner responsible for misconduct may be liable for resulting losses to the extent permitted by law. These terms do not authorize automatic fines, card charges, or forfeiture of funds. Payment decisions remain subject to applicable agreements, approval requirements, and law. Contact support if you believe a restriction was applied in error.

15. Applicable agreements, updates, and support

Nothing here guarantees earnings, bookings, claim approval, or insurance coverage, or excludes rights or responsibilities that cannot legally be excluded. The applicable owner agreement and approved rental agreement govern reservation-specific obligations. Updates will show a revised date and apply prospectively; they do not retroactively change agreed terms for active rentals. If an instruction, agreement, or rental detail is unclear, contact support before acting.

For questions, incident reports, or suspected fraud, contact support through your owner account or reply to a Vehicle Broker Hub email concerning your rental.