Terms and Conditions

1. Definitions. "Agreement" means all terms on both sides of this form. "You"/"your" means the customer, any signer, any Authorized Driver, and any person or organization to whom charges are billed at your direction; all are jointly and severally bound. "We"/"our"/"us" means the business named on this Agreement. "Authorized Driver" means the renter and any additional driver listed by us, who must hold a valid driver's license and be at least 21; only Authorized Drivers may operate the Vehicle. "Vehicle" means the automobile, van, truck, SUV, or other vehicle identified herein and any substitute, including all tires, tools, accessories, equipment, keys and documents. "Physical Damage" means damage to or loss of the Vehicle caused by collision or upset; it excludes comprehensive damage or loss (theft, vandalism, act of nature, riot or civil disturbance, hail, flood, or fire) and excludes interior burn holes and window stars or cracks not caused by collision or upset. "Loss of use" means our inability to use the Vehicle, calculated as days out of service from damage/loss until repair or replacement, times the daily rental rate.
2. Rental, Indemnity and Warranties. This is a contract for the rental of the Vehicle. Some Vehicles may be owned by third-party owners or fleet partners; we act as the booking platform, fleet manager, rental facilitator, or authorized agent. We may substitute comparable vehicles for maintenance, prior damage, availability, or operational reasons. We may repossess the Vehicle at your expense without notice if it is abandoned or used in violation of law or this Agreement. You agree to indemnify, defend and hold us harmless from all claims, liability, costs and attorney fees arising out of this rental and your use of the Vehicle. We make no warranties, express, implied or apparent, regarding the Vehicle, no warranty of merchantability, and no warranty that the Vehicle is fit for a particular purpose.
3. Condition and Return of Vehicle. You must return the Vehicle to our rental office on the date and time specified, in the same condition you received it except for ordinary wear. If returned after closing hours, you remain responsible for its safety and any damage or loss until we inspect it on our next opening. Service or replacement of parts/accessories during the rental requires our prior approval; you must check and maintain all fluid levels. Interior damage is chargeable, including but not limited to: stains, tears, burns, odors, smoke damage, excessive dirt or sand, bodily fluids, broken trim, broken electronics, damaged seating, damaged flooring, damaged accessories, or abnormal wear beyond ordinary use.
4. Responsibility for Damage or Loss; Reporting to Police. You are responsible for all loss or theft of, or damage to, the Vehicle, including cost of repair (or actual cash retail value on the date of loss if not repairable or if we elect not to repair), plus loss of use, diminished value, and our administrative claim-processing expenses. You are also responsible for damage from improper operation or misuse, including but not limited to tire, wheel, undercarriage, transmission, overheating, improper towing or loading, misuse of parking brakes or drivetrain systems, or continued operation after warning lights or mechanical issues — and for all resulting towing, roadside, recovery, storage, and repair costs. Use of incorrect fuel type, where applicable, is prohibited and you are fully responsible for all resulting damages, contamination, repairs, towing, downtime, loss of use, and related expenses. You must report all accidents, theft, and vandalism to us and the police as soon as discovered.
5. Breach of Agreement. The following are prohibited uses. Any loss or damage that: (a) is caused by anyone who is not an Authorized Driver or whose license is suspended in any jurisdiction; (b) is caused by anyone under the influence of prescription or non-prescription drugs or alcohol; (c) is caused by anyone who obtained the Vehicle or extended the rental by false, fraudulent or misleading information; (d) occurs while the Vehicle is used in furtherance of any illegal purpose or any violation of law other than a minor traffic violation; (e) occurs while carrying persons or property for hire, pushing or towing anything, or in any race, speed test or contest; (f) occurs while teaching anyone to drive; (g) occurs while carrying dangerous, hazardous, or illegal material in or on the Vehicle; (h) occurs outside the geographic limitations indicated; (i) occurs when loaded beyond capacity; (j) occurs from driving on unpaved roads; (k) occurs while transporting more persons than seat belts, or persons outside the passenger compartment; (l) occurs while transporting children without legally required safety seats; (m) occurs and the odometer has been tampered with or disconnected; (n) occurs when fluid levels are low or it is otherwise reasonable to expect further operation would damage the Vehicle; (o) results from inadequately secured cargo; (p) where applicable, is caused by anyone lacking experience operating a manual transmission; (q) results from your willful, wanton or reckless act or misconduct; (r) occurs and you fail to summon police to any accident involving personal injury or property damage; (s) is caused by an animal transported in the Vehicle; or (t) results from use of incorrect fuel type where applicable — breaches this Agreement. You waive all recourse against us for any criminal reports or prosecutions arising out of your breach.
6. Insurance. You are responsible for all damage or loss you cause to others, and agree to provide auto liability, collision and comprehensive insurance covering you, us and the Vehicle. You acknowledge that your personal auto insurance may not cover commercial, peer-to-peer, passenger van, or rental vehicle use; any coverage we provide may be secondary, excess, limited, or subject to exclusions, and you are solely responsible for understanding your coverage and financial responsibility. Where state law requires us to provide auto liability insurance, or if you have none, we provide an auto liability policy (the "Policy") secondary to any other valid and collectible insurance (whether primary, secondary, excess or contingent), with bodily injury and property damage liability limits no higher than the minimums prescribed by the financial responsibility laws of the state whose laws apply to the loss. You and we reject PIP, medical payments, no-fault, and uninsured/under-insured motorist coverage where permitted by law. The Policy is void if you violate this Agreement or fail to cooperate in any loss investigation conducted by us or our insurer.
7. Charges. You will pay us (or the appropriate government authorities) on demand all charges due under this Agreement, including but not limited to: (a) time and mileage for the period you keep the Vehicle (or a mileage charge based on our experience if the odometer is tampered with or disconnected); (b) additional driver charges; (c) optional products and services purchased; (d) fuel, if returned with less than when rented; (e) applicable taxes; (f) all parking, traffic and toll violations, fines, penalties, forfeitures, court costs, towing, impound and storage charges, and other expenses involving the Vehicle assessed against us or the Vehicle (unless our fault); (g) $50 plus $5/mile between the renting location and where the Vehicle is returned, repossessed or abandoned, plus all other expenses incurred locating and recovering the Vehicle if you fail to return it or we elect to repossess; (h) all costs, including pre- and post-judgment attorney fees, incurred collecting payment or enforcing our rights; (i) a 2% per month late fee (or the maximum allowed by law if less); (j) $50 or the maximum permitted by law, whichever is greater, for any check returned unpaid; and (k) a reasonable fee up to $350 to clean the Vehicle if returned substantially less clean than when rented. You authorize us to charge all amounts due to any payment method used in connection with the reservation or rental, including rental charges, extensions, fuel, tolls, parking tickets, traffic violations, cleaning fees, smoking fees, towing, impound charges, administrative fees, damage claims, loss of use, diminished value, and any post-rental charges discovered after return.
   Cancellation Policy:

   • Cancellations made up to fourteen (14) days prior to the rental date will receive a full refund.
   • Cancellations made between seven (7) days and four (4) days prior to the rental date will receive a seventy-five percent (75%) refund.
   • Cancellations made between three (3) days and two (2) days prior to the rental date will receive a fifty percent (50%) refund.
   • Cancellations made on the rental date will not be eligible for a refund.
8. Deposit. We may use your deposit to pay any amounts owed under this Agreement. A refundable deposit of $250.00 will be authorized on the payment method on file; any unused portion is released after the Vehicle is returned and inspected.
9. Vehicle Monitoring and Documentation. You acknowledge the Vehicle may be equipped with GPS tracking, telematics, AirTags, dash cameras, or other monitoring technology for fleet management, theft prevention, safety, recovery, maintenance, and enforcement. We may photograph, video record, scan, or otherwise digitally document the Vehicle's condition before, during, and after the rental for claim handling, fraud prevention, dispute resolution, maintenance verification, and damage assessment.
10. Failure to Return / Abandonment. If the Vehicle is not returned at the agreed time and location, or is abandoned, impounded, seized, or otherwise requires recovery, you are responsible for all related costs, including towing, storage, impound fees, repossession, transportation, recovery vendor fees, attorney fees, administrative expenses, and loss of use. We reserve the right to remotely recover, disable, or repossess the Vehicle where permitted by law.
11. Your Property. You release us, our agents and employees from all claims for loss of, or damage to, your personal property (including a vehicle) or that of any other person, that we received, handled, or stored, or that was left or carried in or on the Vehicle, in any service vehicle, or in our offices, whether or not caused by our negligence or otherwise our responsibility.
12. Electronic Signature and Digital Acceptance. You agree that electronic signatures, online checkboxes, digital acknowledgements, electronic records, and electronic acceptance of this Agreement are legally binding and have the same force and effect as physical signatures.
13. Modifications. No term of this Agreement can be waived or modified except by a writing we have signed. To extend the rental period, you must return the Vehicle to our rental office for inspection and our written amendment of the due-in date. This Agreement is the entire agreement between you and us; all prior representations and agreements are void.
14. Miscellaneous. A waiver of any breach is not a waiver of any further breach or of your obligations. Our acceptance of payment, or our failure, refusal or neglect to exercise any right, does not waive any other provision. Unless prohibited by law, you release us from any liability for consequential, special or punitive damages in connection with this rental or reservation. If any provision is deemed void or unenforceable, the remaining provisions remain valid and enforceable.

In case of accident: call the police, then call your insurance company, then notify us immediately.